Terms of Services
d2dhealthcare Websites are owned and operated by Suria Medicare Concierge Sdn. Bhd.
We regularly update and amend the d2dhealthcare Websites and may at any time delete or change any information or services provided. Although we will endeavor to ensure all information contained on the d2dhealthcare Websites is accurate, we do not guarantee that all information on d2dhealthcare Websites will be complete and accurate.
No formal medical diagnosis, advice, or treatments are allowed or provided on the d2dhealthcare Websites or the Services. All information provided on the d2dhealthcare or through the Services, or in connection with any communications supported by the Company, including but not limited to communications with Healthcare Providers providing consultations (a “Consultation”) during the service (the “Provider”), is intended to be for general information purposes only. You are solely responsible for satisfying yourself that the Provider is suitably qualified and/or licensed in accordance with local laws to practice in your jurisdiction. If you become aware of any Provider that is not suitably qualified, please let us know by emailing us. We reserve the right and have the sole discretion to (but will not be obliged to) remove any Provider’s profile from d2dhealthcare services at any time.
The procedures, products, services and devices discussed and/or advertised on the d2dhealthcare Websites and the Services are not applicable to all individuals, patients, clients or all clinical situations. Some medical conditions are not suitable for the services, and you should always seek independent advice from a medical practitioner in person if you are unsure about whether you have been able to explain or communicate your medical needs accurately or fully, or if you have any other concerns. We make no claims as to the effectiveness of any such procedures, products, and services. Any services represented on the d2dhealthcare Websites by advertisers, sponsors, and other Services participants, either paid or unpaid, are presented for your awareness and do not necessarily imply appropriateness for any particular individual or prediction of effectiveness, outcome or success.
You should not use our services in an emergency, or if you have serious illnesses.
You may not use the Services in any manner that violates any law, regulation, treaty or tariff or infringes on the legal rights of any third party, in any manner which is defamatory, fraudulent, indecent, offensive or deceptive, to threaten, harass, abuse or intimidate others, to damage the name or reputation of the d2dhealthcare, its affiliates, or subsidiaries, to breach security on any computer network, or to access an account that does not belong to you, and in any manner that interferes with other customers’ use and enjoyment of the Services provided by the d2dhealthcare.
You agree to take no action which is intended to or would reasonably be expected to harm Suria Medicare Concierge Sdn. Bhd or the d2dhealthcare or its reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to Suria Medicare Concierge Sdn. Bhd or the d2dhealthcare service.
We make no representation that all Content or Services described on or available through the d2dhealthcare Websites are appropriate or available for use in locations outside Malaysia. Users visit the d2dhealthcare Websites and access our Content and Services on their own initiative and are responsible for compliance with local laws. We make no claim that Content or Services are appropriate outside Malaysia.
Severability and Enforceability
Transfer of Information
Choice of Law and Venue
- The price of a Service (“Packages”) will be set out via communication or on the website at the time of your purchasing Services from a Provider. The prices may change at any time as they are set at the discretion of the Providers, but price changes will not affect any Services that you have already ordered.
- You are responsible for paying the price for the Service or Packages and any additional charges (“Charges”). Charges could include:
- transportation fee
- reasonable credit card or other processing fees, where these are incurred of any other related fee
- any other related fee.
- You can make payment via online banking prior to the commencement of the Service
We do not support refunds of any kind.
The primary reason we collect Personal Data is to enable users and Providers to provide the Services and to enable the content-related functions of the d2dhealthcare Websites. In order to facilitate this, we will need to share your personal data with the Providers whom you have chosen or connected with. Your data will only be shared with that individual and only for the purposes of providing the Services that you have requested.
We may use your Personal Data for account and d2dhealthcare maintenance, marketing, billing purposes and user proﬁling. We use and disclose Personal Data relating to payment methods and details to the extent required to process fees for completed Consultations, monthly subscriptions and other transactions.
We may use your Personal Data to contact you in respect of the Services. We will send emails to the email addresses provided by you and we will be making calls on the phone numbers provided by you if required. If you have provided an incorrect email address or phone number (or if these details have been changed without notice to us), then you may not receive these communications. d2dhealthcare will not be responsible for any breach of privacy due to correspondence going to an incorrect address or phone number. We may also use your Personal Data to contact you to perform surveys about your opinion of d2dhealthcare or the Services, or of potential new Services that may be offered. By using the d2dhealthcare, you consent to your Personal Data being used by d2dhealthcare for such communications. Should you no longer wish to be contacted, you may opt out of receiving these communications by emailing [email protected].
We may collect information about your computer and/or mobile device, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and to generate insights. We may use information about member statistics, trafﬁc patterns for the purposes of our business activities, including sales, marketing, mergers, acquisitions and bankruptcies.
Generally, d2dhealthcare does not sell, rent or lease its user lists to third parties. d2dhealthcare may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, d2dhealthcare may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide user support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to d2dhealthcare, and they are required to maintain the confidentiality of your information.
We may disclose your personal information if we are under a duty to disclose or share such data in order to comply with any legal obligation, or to protect the rights, property, or safety of d2dhealthcare, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may aggregate personal and other data captured through the d2dhealthcare Websites and the Services so that the data is no longer capable of identifying any individual. Aggregated data may cover patterns of usage relating to the d2dhealthcare and its Services and d2dhealthcare reserves the right to use this aggregated information for the purposes of improving and enhancing its Services, developing and selling data and information to third parties, generating and commercializing insights and otherwise for the purposes of our business.
- Full Name
- Contact Number
- Email Address
- Details of the nature of your comment and/or query